Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will not refund or exchange. SOME ITEMS HAVE NO RETURNS AND ARE MARKED AS SUCH ON ITEM DESCRIPTION. THIS INCLUDES COSTUMES AND MATERNITY WEAR, BUT IS SUBJECT TO OTHER ITEMS.

The item must be in the same condition that it left the store.

Shipping or delivery must be paid by the customer. San Ramon Thrift Does not pay for shipping returns. There are no refunds for items not physically returned.

To complete your return, we require a receipt or proof of purchase. Print your emailed receipt with your returned product.

Refunds

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Where To Return

To return your product, you should mail your product to:

3306 Bellas Artes Cir.
San Ramon, CA 94582

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help or have Questions

Contact us at [email protected] for questions related to refunds and returns.